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Mold Damage Removal Knoxville, TN

6/13/2017 (Permalink)

Mold Remediation Mold Damage Removal Knoxville, TN Mold damage Knoxville, TN

When there's a water intrusion, like a roof leak or leaking water line, mold can quickly become a problem in your home or business. Mold can affect your health and can also cause significant damage to your property. Fortunately, your SERVPRO of West Knoxville professionals have the training, protective gear, and specialized equipment necessary to handle your mold problem. Although every mold damage scenario is different, requiring a unique solution, the general mold remediation process stays the same. The following steps illustrate a 'typical mold removal process.

Call SERVPRO of West Knoxville  

The mold cleanup and restoration process begins when you call SERVPRO of West Knoxville. A representative will ask a series of questions to help determine the necessary equipment, resources, and personnel needed.

Inspection & Damage Assessment

Your property will be carefully inspected for signs of mold using technology designed to detect mold and hidden water sources. Mold feeds on cellulose and water which can be hidden from plain view. 

Mold Containment

Various containment procedures will be placed to prevent the spread of mold and isolate the contaminated area with physical barriers and negative air pressure to keep the mold spores from spreading during the cleanup process. 

Removing Mold & Mold-Infested Materials

The mold remediation process depends on the amount of mold growth and the type of surfaces on which mold appears. Anti fungal and antimicrobial treatments will be used to eliminate mold colonies and help prevent new colonies from forming. Removing and disposing of mold infested porous materials, like drywall and flooring, may be necessary to remediate heavy mold growth. 

Cleaning Contents & Belongings

SERVPRO of West Knoxville clean your furniture, decorative items, curtains, and other restorable items affected by mold. They use a variety of cleaning techniques to clean and sanitize your belongings. They are also trained to remove odors and deodorize using fogging equipment. 


Depending on the level of mold damage, drywall, subfloors, and other building materials may be removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet, or it may entail major repairs such as the reconstruction of various areas. 

SERVPRO of West Knoxville understands mold and mold growth and have the training and equipment to remediate mold in your home or business. 

Ice Dams in Knoxville, TN Causing Water Damage

5/31/2017 (Permalink)

Storm Damage Ice Dams in Knoxville, TN Causing Water Damage Ice Damage


In the latest round of winter storms in Knoxville, TN, ice dams are forming on roofs all throughout the region, resulting in some substantial water damages. Which begs the question, just what exactly is an ice dam?

Simply put, and ice dam occurs when a ridge of ice forms at the edge of a roof, preventing any melting snow from draining as it should, in to the gutter or off of the roof. Water backs up behind the ice dam and can leak into the home, possible damaging walls, ceilings, insulation, and other interior building materials. (See a diagram of a typical ice dam to the right.)

What are the causes of ice dams? In most cases, once the roof is covered with snow and ice, it's the result of heat and warm air released into the attice or roof space. Once enough heat and warm air builds up, it can begin melting the bottom layer of moisture on the roof. With no place to drain, water can find it's way into the roof, backing up under the shingles.

Most importantly, it's critical to understand that while ice dams can cause water damage to your home, it's not advisable to ever get on a roof to try and "fix" the problem, as a wet, frozen roof is an extremely unsafe environment, even for the trained professional.

Once ice dams are present, there is little to be done that is not potentially harmful to the roof. Using tools to break the ice can result in holes in the roof and damage to shingles. There are professional companies that use steam to mitigate ice dams, but here in Knoxville, TN, it's not a common enough occurrence to warrant companies here to have that expertise.

The best way to prevent ice dams are to ensure proper venitlation and insulation within your attic. SERVPRO of West Knoxville/Concord has the capability to mitigate and cleanup water damages from the ice dam, but not remove the ice dam itself. It's best to let all the water stop infiltrating before cleaning, as there may be additional extraction and damages that occur. To find out more about our services and storm response, click here.

Storm Damage Cleanup in Knoxville, TN

5/31/2017 (Permalink)

Storm Damage Storm Damage Cleanup in Knoxville, TN Storm Damage Cleanup


SERVPRO of West Knoxville/Concord has been cleaning water damages in the local Knoxville, TN market for over 38 years. From toilet overflows, pipe bursts, dishwasher leaks, basement floods, and much more, SERVPRO of West Knoxville/Concord has been providing Knoxville with quality cleanup and restoration work 24 hours a day, 365 days a year. That's over 332,880 hours of being on call to help our clientele!

SERVPRO understands that even the smallest of water problems can be a major catastrophe for the average homeowner. Whether it be damaged property, mold growth, health concerns or other problems, SERVPRO has all the right tools to make it "Like It Never Even Happened®."

With over 190 years of combined experience with our technicians, SERVPRO will promptly arrive at your business or residence, assess the damage, provide a solution, and begin work to ensure that secondary damages do not occur. From extracting water, dehumidifaction, decontamination, mold remediation, full repairs and construction, SERVPRO is here to help day or night.

With free estimates and consultations in Knoxville, insurance billing availability, we're standing by to be of assistance to anyone in need. Find out more about all of our services here.

Science of Drying

5/31/2017 (Permalink)

Commercial Science of Drying Science of Drying

Exploring the Science of Drying

Did you know, there is actually a science behind the process of drying? The knowledge of psychometrics is essential to restoring a water damage structure to its preloss condition. While your initial reaction may be to grab a few towels to mop up the mess and places a fan or two around the damage, professional service may be necessary. 

What exactly does “speed up Mother Nature” mean? A wet building can often dry naturally because the environment always seeks equilibrium. When materials are wet, moisture will naturally move to drier air at the surface of the material-but only if the air is, indeed drier. The only problem is, nature takes too long and secondary damages may occur while the building is drying out.

SERVPRO of West Knoxville has been trained to use top-of-the-line equipment to help Mother Nature along, including equipment to help dry hardwood floors, tough-to-reach spaces inside walls, and much more. Your local SERVPRO Franchise Professionals also use state-of-the-art monitoring equipment and a proven scientific process to help speed the drying of your home or business.

SERVPRO is proud to utilize a newly developed tool SERVPRO DryBook.

The SERVPRO DryBook is a proprietary tool allowing us to capture and track the steps of restoration project according to industry best practices and standards. This ensures your restoration is done properly and efficiently. It also improves results and restores your property at a faster rate, getting you back in your home sooner.

Biohazard, Crime Scene and Vandalism Clean Up

5/9/2017 (Permalink)

General Biohazard, Crime Scene and Vandalism Clean Up Bio Hazard

Recognized as a leading fire and water cleanup and restoration provider by hundreds of insurances companies, SERVPRO of West Knoxville also offer fast, reliable biohazard and crime scene cleanup and restoration services to residential and commercial property owners 

Exposer to biological and chemical contaminants can pose serious health consequences for building occupants, employees, customers, and owners. A failure to properly handle and safely remove such hazardous substance can contribute to unhealthy and even dangerous environments. 

SERVPRO of West Knoxville Professionals are trained to safely and effectively remove biohazards substances and prepare waste for proper disposal according to OSHA, EPA, and state local health regulations. 

Equipped with the necessary safety equipment and cleaning products, SERVPRO of West Knoxville Professionals help turn unsafe environments into clean, safe homes and offices.

SERVPRO of West Knoxville can help with the following issues:

  • Blood borne Pathogens
  • Methamphetamine Labs
  • Crime Scene Residues
  • Arson 
  • Vandalism
  • Sewage Backups
  • Black Water Intrusions
  • Mold Mitigation and Remediation 

State and local regulations vary. Contact SERVPRO of West Knoxville today for 24-hour  Emergency Service. 

Leave the Hassle of Board-Ups to the Professionals In Knoxville, TN

5/9/2017 (Permalink)

Storm Damage Leave the Hassle of Board-Ups to the Professionals In Knoxville, TN Storm Damage

Whether after a fire, storm, or other structural disaster, boarding up damaged property is a burden that no one should ever have to go through- especially if it is your property that has been damaged. 

Boarding up damaged property incorrectly could cause secondary damages such as moisture or animal intrusion, making the situation even worse. The process of boarding up after an unexpected damage can also be as dangerous as the damage itself. 

Your SERVPRO of West Knoxville Professionals can board up the damaged property and mitigate and remediate the original damage, providing you with peace of mind while helping make it "like it never even happened." 

Water Damage From Storm Damage In Knoxville, TN

5/5/2017 (Permalink)

Storm Damage Water Damage From Storm Damage In Knoxville, TN Storm Damage

Everyone knows that wood and water don't mix. Excessive water can cause wood flooring to buckle, bow, warp, split and deteriorate. But SERVPRO of West Knoxville/Concord also knows that these effects are not instant, and there is time to mitigate and prevent most flooring losses. Acting quickly enough, SERVPRO can often extract water, set job specific drying equipment, and salvage floors to the point of reuse. A good example is this gymnasium floor. A church in Knoxville, TN came in to 2 inches of water covering their entire gym floor. Their first thought was that their floors were ruined. But due to the flooring construction and quick response time, the floors were dried and salvaged using specialized drying techniques.

Some floors are unsalvageable, no matter how quick of a response or how much equipment is used, but it's always a good idea to determine your options upfront before making any decisions.

SERVPRO experts are trained at reading moisture content in building materials, and quickly making a decision on proceeding with drying techniques. So the next time your flooring is under inched of water, called the experts at SERVPRO of West Knoxville/Concord to determine if your floors can be salvaged, saving time, money, and headache.

Learn more about drying and dehumidification here.


Removing Pathogens and Hazard Communications From Your Business

5/5/2017 (Permalink)

Commercial Removing Pathogens and Hazard Communications From Your Business Biohazards

SERVPRO of West Knoxville/Concord has added to its long list of certifications, by attending the National Institute of Decontamination Specialists, sponsored and certified by the IICRC. Max Pope, Operations Manager with SERVPRO of West Knoxville/Concord, attended the four-day training course, which covered Bloodborne Pathogens, Hazard Communications, Respiratory Protection, and Lockout/Tagout Awareness.

SERVPRO cleans all kinds of losses in Knoxville, TN, including crime scenes and trauma scenes, where bloodborne pathogens and dangerous contaminations can present a risk for clients, tenants, technicians, and the general public. Even if a loss of life did not occur, there can still be dangerous risks when bodily fluids are present.

Strict adherence to OSHA guidelines and IICRC standards must be met when dealing with these circumstances.

Find out more about these services here.

Disaster Response - Plan for it with the SERVPRO ERP

5/5/2017 (Permalink)

Commercial Disaster Response - Plan for it with the SERVPRO ERP SERVPRO can help!

Disaster strikes. But never when you expect it to. Be smart and plan ahead for water or fire damage.

SERVPRO of West Knoxville/Concord is proud to offer the Emergency Ready Plan (ERP), a great tool in preparing your commercial business for the worst-case scenario. The ERP works as a data collection source, storing all your important and vital information in one place: at your fingertips.

Never be lost or without key account, contact, and utility information again. The ERP app works seamlessly on computers, smartphones, and tablets. And since it's cloud based, all platforms are constantly synced together.

SERVPRO representatives will implement this service free of charge at your place of business. We will help you gather all information you may need in the event of an emergency, have all company contacts on file, and include pictures and locations of all shutoffs for utilities.

Water and fire damage can wreak havoc, but SERVPRO and the ERP app help you get back into business quicker, safer, and with less worry of losing vital information. Call today for a live demonstration over computer, or live in person at your facility. 865-690-9658

Learn more about commercial services and disaster recovery here. 


5/5/2017 (Permalink)

Fire Damage RESIPE OF SAFTEY Fire Damage

Each November families gather to celebrate Thanksgiving by preparing a delicious feast, but if you don’t practice safe cooking habits, your happy holiday could become hazardous. According to the National Fire Protection Association, cooking is the main cause for home fires and injuries, with Thanksgiving being the peak day for cooking-related fires. Review the following safety tips to ensure you can enjoy a safe holiday.

  • Never leave cooking food unattended-stay in the kitchen when frying, grilling or broiling food.  If someone must leave the kitchen for even a short period of time, they should turn off the stove.
  • Check food regularly while cooking and remain in the home while cooking. Use a timer as a reminder that the stove or oven is on.
  • Keep the kids away from the cooking area. Enforce a “kid-free zone” and make them stay at least three feet away from the stove.
  • Keep anything flammable-pot holders, oven mitts, wooden utensils, paper or plastic bags, food packaging, and towels or curtains- away from the stove, oven or any other appliance in the kitchen that generates heat.
  • Do not wear loose clothing while cooking.
  • Clean cooking surfaces on a regular basis to prevent grease build up
  • Purchase a fire extinguisher to keep in the kitchen. Contact the local fire department for training on the proper use of extinguishers.
  • Always check the kitchen before going to bed or leaving the home to make sure all stoves, ovens and small appliances are turned off.
  • Install a smoke alarm near the kitchen, on each level of the home, near sleeping areas and inside and outside bedrooms. Use the test button to check it each month. Replace all batteries at least once a year.